Frequently asked questions - Product concerns

Customer FAQs

How can I tell if my product is currently in stock on the website?

If a product is currently available to order, an 'in stock' icon will appear next to it.

What are your delivery charges?

Standard Delivery is priced at £2.95 and takes 3-5 working days or Speedy Delivery is priced at £4.95 and takes 1-3 working days.

What is your returns procedure?

Our Returns Policy page has full details of what to do should you wish to return a product to Castle Ven Law.

What are my exchange options?

If a product isn't up to scratch or what you were expecting, Castle Ven Law is happy to offer a full exchange service.

How can I contact the team at Castle Ven Law?

You can contact Castle Ven Law in 3 ways - in writing, on the phone or via our online enquiry form - full details for all 3 can be found on the Contact Us page today.

Where can I find details for the products?

Full technical specifications and details are located next to each product listing on the product page.

Do you offer loyalty discounts?

Castle Ven Law offers a range of effective loyalty discounts for all regular customers - discuss your options by calling the Castle Ven Law team today.

Does Castle Ven Law offer discounts for bulk orders?

If your total order value comes to more than £150 you will automatically receive a 10% discount and Express Delivery.